Model Provider Support Matrix for Now Assist Skills and AI Agents<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } /* ==================================== SERVICENOW KB ARTICLE STYLES All styles scoped to .page-wrapper ==================================== */ .page-wrapper { background-color: white; padding: 40px; font-family: Lato, sans-serif; } /* Typography */ .page-wrapper p { font-size: 12pt; font-family: Lato; color: #000000; line-height: 1.8; margin-bottom: 20px; } .page-wrapper span { font-size: 12pt; font-family: Lato; color: #000000; } .page-wrapper h2 { font-size: 24pt; font-family: Lato; color: #000000; margin-top: 0; margin-bottom: 25px; } .page-wrapper h3 { font-size: 18pt; font-family: Lato; color: #000000; margin-top: 35px; margin-bottom: 20px; } .page-wrapper h4 { font-size: 14pt; font-family: Lato; color: #000000; font-weight: bold; } .page-wrapper a { font-size: 12pt; font-family: Lato; color: #00718F; text-decoration: none; } .page-wrapper a:hover { font-size: 12pt; color: #024F69; } .page-wrapper a:target { font-size: 12pt; color: #032D42; } .page-wrapper a:visited { font-size: 12pt; color: #00718f; } .page-wrapper ul { font-size: 12pt; font-family: Lato; margin-bottom: 20px; } .page-wrapper li { font-size: 12pt; font-family: Lato; line-height: 1.6; margin-bottom: 8px; } /* Code tags */ .page-wrapper code { background-color: #f0f0f0; padding: 2px 6px; border-radius: 3px; font-family: 'Courier New', monospace; font-size: 11pt; } /* Information Boxes */ .page-wrapper .note-box { background-color: #e3f2fd; border-left: 5px solid #2196F3; padding: 15px; margin: 15px 0; } .page-wrapper .note-box p { margin: 0; } .page-wrapper .warning-box { background-color: #fff4e6; border: 2px solid #ff9800; border-radius: 5px; padding: 15px; margin: 15px 0; } .page-wrapper .warning-box p { margin: 0 0 10px 0; } .page-wrapper .warning-box p:last-child { margin-bottom: 0; } .page-wrapper .warning-box ul { margin: 0; list-style-position: inside; } .page-wrapper .info-box-green { background-color: #f5f9f7; border-left: 5px solid #00718F; padding: 20px; margin: 15px 0; } .page-wrapper .info-box-green p { margin: 0 0 10px 0; } .page-wrapper .info-box-green p:last-child { margin-bottom: 0; } .page-wrapper .info-box-green ul { margin: 10px 0 0 0; list-style-position: inside; } /* Tables */ .page-wrapper table { width: 100%; background-color: white; border-collapse: collapse; border: 1px solid #666; margin: 15px 0; } .page-wrapper table tr { background-color: #ffffff; } .page-wrapper table tr:first-child { background-color: #ced4d9; } .page-wrapper table tr:nth-child(even) { background-color: #f9f9f9; } .page-wrapper table td, .page-wrapper table th { font-family: Lato; font-size: 12pt; padding: 12px; border: 1px solid #666; vertical-align: top; } .page-wrapper table td strong, .page-wrapper table th strong { font-weight: bold; } /* Table in box */ .page-wrapper .table-box { background-color: #f5f9f7; border-left: 5px solid #00718F; padding: 20px; margin: 20px 0; } .page-wrapper .table-box p { margin: 0 0 15px 0; } .page-wrapper .table-box table { margin: 0; } /* Responsive Design */ @media (max-width: 768px) { .page-wrapper { padding: 20px; } .page-wrapper .info-box-green, .page-wrapper .warning-box, .page-wrapper .note-box { padding: 15px; } } ⚠️ Important Customer-Specific Exceptions: For Commercial In-country US customers, the Now LLM and OEM not supported exceptions apply.For Commercial In-country Switzerland and UK, only the Now LLM not supported exceptions apply as OEM is not currently available for in-country Switzerland and UK customers.For Regulated Markets customers, only the Now LLM not supported exceptions apply as OEM is not currently available for Regulated Markets customers. Please see KB2593939 for details on each environment. Third party model provider support is not available in certain markets, as there is delay in commercial selected models to be authorized for these markets. However, the Now LLM Service is specifically engineered to perform comparably for supported skills, AI Agents, and Agentic workflows within these constrained environments. For the handful of skills, AI Agents, and Agentic workflows not yet supported, we have integrated them into the Now LLM roadmap. This commitment ensures we continuously close these gaps, providing high-performance solutions across all markets. 🔧 Supported Model Providers Beginning with the Yokohama Patch 6 and Zurich Patch 1 releases—and continuing in the most current Yokohama and Zurich releases, out-of-the-box (OOTB) AI Agents, Agentic workflows, and Now Assist skills (including requestor, fulfiller, and creator skills) support all four model providers available through ServiceNow: Now LLM Service (ServiceNow-hosted)Microsoft Azure OpenAI (OEM)Google Gemini (OEM)Anthropic Claude on AWS (OEM) This expansion reflects our hybrid model strategy: giving customers flexible, trusted, and enterprise-grade options aligned to their business goals. However, some exceptions apply, as certain skills may restrict model provider selection, based on functional or technical limitations. These exceptions are listed below and will be updated with each release cycle. 📊 Model Provider Support Exceptions TypeNow LLM Not SupportedThird-Party OEM Not SupportedSkill Now Assist for Creator Playbook Generation with ImagesFlow Generation with Images Now Assist for Platform ServiceNow Lens Agentic Now Assist for Platform Build AgentVoice Agents Now Assist for Creator Playbook Slot FillingPlaybook ProcessingPlaybook Data GatheringPlaybook Activity Asset Now Assist for Platform Build Agent - Supports Anthropic Claude on AWS and Google Gemini only