Model Provider Support Matrix for Now Assist Skills and AI Agents<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } This article applies to the following customer types: Commercial, Commercial Hyperscaler, and Commercial In-country (US only) Third party model provider support is not available in certain markets, as there is delay in commercial selected models to be authorized for these markets. However, Now LLM is specifically engineered to perform comparably for supported skills, AI Agents, and Agentic workflows within these constrained environments. For the handful of skills, AI Agents, and Agentic workflows not yet supported, we have integrated them into the Now LLM roadmap. This commitment ensures we continuously close these gaps, providing high-performance solutions across all markets. Starting with the Yokohama Patch 6 release, out-of-the-box (OOTB) AI Agents and Agentic workflows, Now Assist skills—including requestor, fulfiller, and creator skills—are designed to support all four model providers offered by ServiceNow: Now LLM Service (ServiceNow-managed)Microsoft Azure OpenAI (OEM)Google Gemini (OEM)Anthropic Claude on AWS (OEM) This expansion reflects our hybrid model strategy: giving customers flexible, trusted, and enterprise-grade options aligned to their business goals. However, some exceptions apply, as certain skills may restrict model provider selection, based on functional or technical limitations. These exceptions are listed below and will be updated with each release cycle. TypeNow LLM Not SupportedThird-Party OEM Not SupportedSkill Now Assist for Creator Playbook Generation with ImagesFlow Generation with Images Now Assist for Platform ServiceNow Lens Now Assist for Telecommunications, Media, and Technology (TMT) Account Onboarding Case SummarizationEngagement SummarizationKnowledge Article GenerationResolution Notes GenerationService Problem Case SummarizationTest Result SummaryTest Summarization Now Assist for Creator Flow Generation with ImagesAnalytics GenerationQuery GenerationUI Generation Now Assist for Platform Client Script SummarizationEvent GenerationExperience Generation Agentic Now Assist for Platform Build Agent Now Assist for Sourcing and Procurement Operations (FSC) Help Fulfill Procurement Requests Now Assist for HR Service Delivery Job Requisition Creation Now Assist for Telecommunications, Media, and Technology (TMT) Service Test and Repair Now Assist for CSM Triage Cases Now Assist for Platform - Conversational Subflows and Actions Create OutageSend SMSCreate Checklist from TemplateSend EmailCreate Problem Record from Incident Now Assist for Telecommunications, Media, and Technology (TMT) Service Test and Repair (only supports Microsoft Azure OpenAI)