Model Provider Support Matrix for Now Assist Skills and AI Agents<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This article applies to the following customer types: Commercial, Commercial Hyperscaler, and Commercial In-country For Commercial In-country US customers, the Now LLM and OEM not supported exceptions apply.For Commercial In-country Switzerland and UK, only the Now LLM not supported exceptions apply as OEM is not currently available for in-country Switzerland and UK customers. Third party model provider support is not available in certain markets, as there is delay in commercial selected models to be authorized for these markets. However, Now LLM is specifically engineered to perform comparably for supported skills, AI Agents, and Agentic workflows within these constrained environments. For the handful of skills, AI Agents, and Agentic workflows not yet supported, we have integrated them into the Now LLM roadmap. This commitment ensures we continuously close these gaps, providing high-performance solutions across all markets. Starting with the Yokohama Patch 6 and Zurich Patch 1 release, out-of-the-box (OOTB) AI Agents and Agentic workflows, Now Assist skills—including requestor, fulfiller, and creator skills—are designed to support all four model providers offered by ServiceNow: Now LLM Service (ServiceNow-managed)Microsoft Azure OpenAI (OEM)Google Gemini (OEM)Anthropic Claude on AWS (OEM) This expansion reflects our hybrid model strategy: giving customers flexible, trusted, and enterprise-grade options aligned to their business goals. However, some exceptions apply, as certain skills may restrict model provider selection, based on functional or technical limitations. These exceptions are listed below and will be updated with each release cycle. TypeNow LLM Not SupportedThird-Party OEM Not SupportedSkill Now Assist for Creator Playbook Generation with ImagesFlow Generation with Images Now Assist for Platform ServiceNow Lens Agentic Now Assist for Platform Build AgentGenerate my Work Plan Now Assist for Creator Playbook Slot FillingPlaybook ProcessingPlaybook Data GatheringPlaybook Activity Asset Now Assist for Sourcing and Procurement Operations (FSC) Help Fulfill Procurement Requests Now Assist for CSM Triage Cases Now Assist for ITOM AI Agents for Discovery Now Assist for GRC Recommended Risk Signal Solutions Unified Employee Experiences Company News and Events AI Agent Now Assist for Platform Build Agent - Supports Anthropic Claude on AWS and Google Gemini only