Teams app not visible on channels-integration page for Teams even when they are installed. - Support and Troubleshooting

Teams app not visible on channels-integration page for Teams even when they are installed. Issue Teams app not visible on channels-integration page for Teams even when they are installed.

Symptoms 1. Impersonate as Admin on an instance when you have already installed your bot in the past 2. Go to CI Settings -> Channels and routing -> Teams

Expected - The Teams app/bot is visible on the channels integration page Actual - The Teams app/Bot is not visible on the channels integration page

if you have a custom bot and try to go to manage bot, you will see the bot. or you can check in sys_cs_provider_application table

Release Fixed in Conversational Integration Bundle - 2025.05 (Yokohama)

Resolution Workaround:

1)Please make sure that Omni-Experience Standard Feature Set (sn_oe_sfs) plugin v6.2.0 is installed. 2)Please load the update set on your instance.

Please import the update set is attached in xml format.