Cases Created with Missing 'Catalog Item' and 'Case Type/Category' FieldsIssue Some cases are being created without values in the Catalog Item and Case Type/Category fields. Steps to Reproduce Log in to the instance.Navigate to the Service Portal.Submit a case (e.g., via Technical Support).Open the submitted case and observe missing values in the Catalog Item and Case Type/Category fields.ReleaseAll releasesCauseThe form used in the Service Portal submission does not enforce mandatory validation for these fields, allowing cases to be created with incomplete data.ResolutionTo ensure that Catalog Item and Case Type/Category fields are populated during case creation: Option 1: Enforce via Client Script Add an onLoad Client Script to the relevant Record Producer or Catalog Item form: function onLoad() { g_form.setMandatory('catalog_item', true); g_form.setMandatory('case_type', true); Replace with actual field name} Replace 'catalog_item' and 'case_type' with the correct field names from your form. Option 2: Use Catalog UI Policies Alternatively, use Catalog UI Policies to conditionally set fields as mandatory based on other field values or contexts.Related LinksGlideForm - setMandatory() API Reference Create Catalog Client Scripts