Agent Chat got The software has been updated. To resume your conversation, click OK to refresh your browser automatically - Support and Troubleshooting

Agent Chat got The software has been updated. To resume your conversation, click OK to refresh your browser automatically Problem Service Desk has reported issues with accepting chats. The issue occurs intermittently across agents and persists even after clearing browser cache and history, and trying different browsers.

Steps to reproduce :

1. Navigating to workspace 2. Setting 'Status' to 'Available' on the inbox for the agent 3. Wait for Chat to come in 4. Attempt to accept Chat 5. Get message: The software has been updated. To resume your conversation, click OK to refresh your browser automatically

Root Cause There is a script to check the versions, specifically the 'Chat version check' script, which is causing the inconsistencies with the agent chat.

Steps to Resolve 1. Please disable the script 'Chat version check' => /sys_script_client.91c32a5a0fe710103b68ff5eef767edd 2. Be sure the agent refresh the page before reproducing the issue