Chat conversation's updated by field shows consumer name instead of Agent nameProblemThe 'updated by' field in the sys_cs_conversation record shows the consumer's name instead of the agent's name after a chat is ended. Steps to reproduce:1. Initiate a chat from Service Portal2. Accept the chat3. Start conversation4. Click on 'End Chat' ui action.Expected: sys_cs_conversation record should show updated by as agent not consumer id.Root CauseAfter an agent ends a chat, the customer can has a survey setup, the last action is performed by the end-user (requester), and hence the sys_updated_by field would be the end-user, which is expected behavior. This is not an issue but an intended change made for internal purposes.Steps to ResolveOne recommended option is to refer to the fulfiller user in the sys_cs_conversation_member table for the conversation ID, which will display the last agent who owned the conversation. However, using this option makes it challenging to identify who ended the conversation as that table always displays the fulfiller as the agent.A workaround that can be used instead is checking the interaction.closed_by value, which will display who closed the chat.