Additional comments copied from the SC taskProblemThe system pulled in notes that were entered on a different date into a different task, causing the incident to be updated with incorrect information.The issue occurred when a user tried to close an incident but only happens onceRoot CausePossible cause is due to custom code, specifically custom business rules that update incident recordsSteps to ResolveReview custom calls to ensure nothing is affecting the out-of-the-box behavior. Check the custom business rules mentioned above for any potential issues.