Agent Chat Routing based on skill levels is not workingProblemThe chat routing was not occurring based on the configured skill levels. The routing was only considering the highest skill level for the language, rather than routing to other available agents with lower skill levels. Steps to reproduce 1. Initiate a chat on portal2. Agent set with language skills does not get the chat requested Root CauseThe root cause of the issue was found to be the configuration of the skill determination rule. The rule different skill levels as mandatorySteps to ResolveTo resolve the issue, the following steps were taken:1. The skill determination rule was updated to consider at least one skill level as mandatory.2. The property glide.awa.skill_level.evaluate was not enabled on the instance. Set that to true3. The user was set to the language before going to the portal.