Resolve resolution notes not generating in Service Operations Workspace<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Resolve an issue where selecting Resolve on an incident in the Service Operations Workspace returns an error stating that the resolution code and resolution notes are not populated. The expected behavior is that selecting Resolve opens a modal where the user can select a resolution code, review the generated resolution notes, and complete the resolution. This issue does not occur in Core UI. Steps to reproduce Log in to the instance.Go to Workspaces > Service Operations Workspace.Go to List > Incidents > All.Open any incident with the state set to In Progress.Select the Resolve button. An error appears stating that the resolution code and resolution notes are mandatory. Cause Customizations to two base system components prevent Now Assist resolution notes from generating in the Service Operations Workspace: The Resolve UI action ([sys_ui_action]) has been customized, overriding the base system version.The Resolve declarative action assignment ([sys_declarative_action_assignment]) has been deactivated. Because Core UI does not rely on the declarative action assignment, the issue appears only in the Service Operations Workspace. Resolution Part 1: Revert the Resolve UI action Switch the application scope to Now Assist for IT Service Management (ITSM).Go to the [sys_ui_action] table and open the base system Resolve UI action record.Go to the Versions related list.Identify the latest base system version and revert to it. Part 2: Reactivate the Resolve declarative action assignment Switch the application scope to Incident Management for Service Operations Workspace.Go to the [sys_declarative_action_assignment] table and open the base system Resolve action assignment record.Go to the Versions related list.Identify the latest base system version and revert to it. Part 3: Verify the fix Go to cache.do and clear the cache.Reproduce the original steps to confirm that selecting Resolve now opens the resolution notes modal as expected.