In Yokohama: Success Portal - Product Setups - Adobe and Microsoft 365 Adobe showing "Software Asset Management - SaaS License Management" plugin is not installed - Known Error

In Yokohama: Success Portal - Product Setups - Adobe and Microsoft 365 Adobe showing "Software Asset Management - SaaS License Management" plugin is not installed Description In Yokohama, "Software Asset Management - SaaS License Management" plugin has been moved from "sn_sam_saas_int" to "com.sn_sam_saas_int". However, on the Success Portal - Product Setups - Microsoft 365 menu, the screen displaying old "sn_sam_saas_int" and sent the wrong impression that you do not have the correct "Software Asset Management - SaaS License Management" plugin. This should actually refer to "com.sn_sam_saas_int", which is active in your instance.

Steps to Reproduce

1) Install "Software Asset Management - SaaS License Management" plugin = com.sn_sam_saas_int in Yokohama 2) Navigate to Success Portal - Product Setups - Microsoft 365 setup 3) Observe "Install the Software Asset Management Professional for Microsoft" section shown as inactive

Workaround Refer table sam_guide_plugin for Glide record with name "Software Asset Management - SaaS License Management"

update the "id" column from "sn_sam_saas_int" to "com.sn_sam_saas_int".

Sample background script:

var gr = new GlideRecord('sam_guide_plugin'); gr.get('73262ab37f8c521003b894c6dc86656f'); // replace with the Sys_id of the affected record. gr.setValue('id','com.sn_sam_saas_int'); gr.update();