Plugin Installation/Update/repair stuck at 0% or Retriving/Previewing Update sets stuck at 0% with message "Job is not in the queue yet"Issue When Installing/updating/repair of a plugin it get stuck at pending 0%. When Retriving/Previewing Update sets stuck at 0% with message "Job is not in the queue yet". ReleaseXanadu , Washington DCResolutionTake a backup at each step and do the following and then retry: Step - 1: Clean up pending installations that are stuck at 0: Navigate to "sn_appclient_progress_tracker.LIST"Search for the state !="Success/Failed/Cancelled"Marked the state as Failed/cancelledhttps://Instancename.service-now.com/sn_appclient_progress_tracker_list.do?sysparm_query=stateNOT%20IN2%2C3%2C4&sysparm_view= Step -2: Remove the mutex record blocking the operations: Navigate to "sys_mutex.LIST"Search for the record "update-mutex"Delete the record from the "sys_mutex" tablehttps://Instancename.service-now.com/sys_mutex_list.do?sysparm_query=name%3Dupdate-mutex&sysparm_view= Step - 3 :Set those jobs to cancelled in the list view: Navigate to "sys_execution_tracker.LIST"Search for the state !="Successful/Failed/Cancelled"Set those jobs to cancelledhttps://Instancename.service-now.com/sys_execution_tracker_list.do?sysparm_query=stateNOT%20IN4%2C3%2C2&sysparm_view= Step -4: Remove the padloack record blocking the operations: Navigate to "sys_padlock.LIST"Delete all the records.https://Instancename.service-now.com/sys_padlock_list.do?sysparm_clear_stack=true Step - 5 :Set those jobs to cancelled in the list view: Navigate to "sys_progress_worker.LIST"Search for the state !="Complete/Cancelled"Set those jobs to cancelledhttps://Instancename.service-now.com/sys_progress_worker_list.do?sysparm_query=stateNOT%20INcomplete%2Ccancelled&sysparm_view= Step - 6 : Check if the job "App Operation Queue Health Monitor" is present: Navigate to "sys_trigger.LIST"Search for the name ="App Operation Queue Health Monitor"If not available, import the same via Import an XML file . You can download the missing sys_trigger file by clicking here .https://Instancename.service-now.com/sys_trigger_list.do?sysparm_query=nameSTARTSWITHApp%20Operation%20Queue%20Health%20Monitor&sysparm_view= Step - 7: Please check if the Node details are correct in sys_cluster_state table i.e Node type is "Generic.Primary" and not in "Maintenance" state. If any issue is seen please engage ServiceNow support. If issue still persists please create a case to ServiceNow support to restart the node.Related LinksPlugin Install Pending