Text Wrapping Not Working as Expected in Email NotificationsIssue The word-wrapping behavior is not functioning properly in email notifications. As a result, long content such as resolution notes or external ticket links may overflow the boundaries of the layout instead of wrapping within the expected width.ReleaseAll Supported ReleasesCauseThe <td> element in the HTML does not have a width restriction. Without a defined max-width, the word-wrap or break-word CSS properties may not function as intended, especially in email clients.ResolutionTo enforce text wrapping behavior: Restrict the width of the container element by adding a max-width to the <td> element.Use word-wrap: break-word or overflow-wrap: break-word to ensure long strings wrap appropriately. Recommended HTML Fix <td style="max-width: 540px;"> <span style="word-wrap: break-word; font-family: arial, helvetica, sans-serif; font-size: 12pt;"> ${close_notes} </span></td>Related LinksEmail Notifications