SOW: How 'Short Description' and 'Description' Fields Are Auto-Populated When Creating Change Request from Incident - Support and Troubleshooting

SOW: How 'Short Description' and 'Description' Fields Are Auto-Populated When Creating Change Request from Incident Issue In SOW, how are the fields Short Decription, Description getting copied from incident form to change request form when 'Create change request' is clicked?

Symptoms N/A

Release N/A

Cause N/A

Resolution This is getting added via url.

These parameters are passed in the below

/sys_declarative_action_payload_definition.do?sys_id=ba77e18f23b17010785ddc1756bf65ea&sysparm_view=

It getting set from the the "Client State Parameters" on variant - Create Change Request Page SNC

1) From Ui builder open Service Operations Workspace

2) Open variant "Change Request Page SNC"

https://empajinkya.service-now.com/now/builder/ui/page-settings/experience/aa881cad73c4301045216238edf6a716/3b3cdbc623ed7010785ddc1756bf6557/params/view/bb3cdbc623ed7010785ddc1756bf6552

2) See the "Client State Parameters" as shown in the screenshot. The short_description, Description of the task is getting set from taskFields.

**See the attached screen Recording for the steps