User Experience Analytics Not Captured Due to Certificate Not Found ErrorProblem Description User experience analytics are not captured from the browser when the instance is upgraded to Yokohama+ and experience analytics dashboards are not showing any data for analysis. In the browser network tab, if the experience analytics "metric" call is failing with the error below, then the customer needs to apply the following solution. Check the screenshot below to confirm the behavior. following solution can be applied if the user experience analytics dashboard is not showing any data. Solution Follow the steps below to resolve the above error. All actions need to be performed with admin login credentials Access the URL and scroll down to the version section, then open the latest version record. https://<INSTANCE_NAME>.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%3Ddf79c3fd0a0a0b610058b75b317f3eab Go to 'Related Links' section and select option 'Revert to this version'Open the below link and delete all the existing certificates. https://<INSTANCE_NAME>.service-now.com/sys_certificate_list.do?sysparm_query=name%3Dglobal.glide_usage_analytics_token_signing_publicsigver&sysparm_view= Verification User experience analytics "metric" call must be successful and the user should be able to view the data on the analytics dashboard.