MFA OTP Message is missing OTP codeIssue MFA OTP Message is missing OTP code. Message is delivered on the registered mobile number without the OTP code. ReleaseYokohama SpecificCauseWe noticed this issue when attempting to set up SMS MFA with our Twilio integration. Instead of sending the verification code, the sent text said "MultiFactor.OTPMessage". This issue was caused by CODE value 'MultiFactor.OTPMessage' in sys_ui_message as per PRB1867444Message -> MultiFactor.OTPMessageResolution-->Reviewed the records in the sys_ui_message table : If the field Code is populated, then the Notification SMS is sent with that Value in the CODE Field. If the field Code is Empty, then the template works as expected and the formatted Message is used. -->As per the PRB notes; the issue was caused as a part of of fix for DEF0561745 (during Yokohama)-->CODE is expected to stay NULL (as part of the glide-query which loads the message).-->Manually, we can edit the CODE as empty/null instead of 'Multifactor.OTPMessage'-->Verified locally that manually editing CODE as empty from sys_ui_message UI, we get correct formatted message being generated before invoking Twilio function. For more details on the Twilio Support: Twilio Support: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0533424