Workspace email issue: Your draft email has exceeded maximum number of allowed charactersIssue When any one of the user tries to send an email from their workspace with a large amount of data (greater than 1MB) Work space throws an error. Error Message: Your draft email has exceeded maximum number of allowed characters ReleaseAllCauseAs per Out of the box ,the system processes up to 524,000 characters in the email body and body_text fields. You can add and configure system properties glide.email.inbound.max_body_chars and glide.email.outbound.max_body_chars to increase or decrease the email body size limits. The system truncates the email body when it exceeds the configured limit. For example, if you configure the body size limit of glide.email.inbound.max_body_chars to 1,000 characters but receive an inbound email that is 2,000 characters, then the system truncates the email body at 1,000 characters. Message body size limit propertiesNameDescriptionglide.email.inbound.max_body_chars Sets the maximum body size in characters allowed per inbound email. Type: integerDefault value: 524288 glide.email.outbound.max_body_chars Sets the maximum body size in characters allowed per outbound email. Type: integerDefault value: 524288 Note: A different property, com.glide.attachment.max_size, sets the maximum file size allowed for any attachment in the system and overrides any larger values of glide.email.inbound.max_total_attachment_size_bytes and glide.email.outbound.max_total_attachment_size_bytes. Resolution1.Navigate to the System Properties: Go to System Properties > All Properties (sys_properties.list) in the left navigation pane. 2.Search for the properties: Search for the two properties: glide.email.inbound.max_body_charsglide.email.outbound.max_body_chars 3.Update or Create the Properties: If they exist, edit the values. If not, click "New" and create them: Name: glide.email.inbound.max_body_charsType: IntegerValue: (e.g., 1048576 for 1 MB — this equals 1,048,576 characters)Do the same for glide.email.outbound.max_body_chars.4.Save the changes and test by sending a longer email. 📌 Related Property: Attachments com.glide.attachment.max_size: Controls the maximum size (in bytes) for all attachments. Example: Setting it to 10485760 = 10 MB.Related Linkshttps://www.servicenow.com/docs/csh?topicname=r_EmailBodySizeLimitProperties.html&version=latest