Displaying Short Description in Service Portal Search ResultsIssue End users are unable to differentiate between catalog items with similar names in Service Portal search results. For example, searching for "user" returns multiple results titled "New user request", but there's no short description shown to help distinguish them.SymptomsMultiple catalog items appear in the search dropdown with the same name.Users cannot tell which catalog item to select due to missing short descriptions.ReleaseAll ReleasesCauseBy default, the Service Portal Typeahead Search Template only displays the item name (match.label) and does not include additional fields like short_description.ResolutionTo show the short description in the search results dropdown: Steps: Navigate to the sp_search_source table: /nav_to.do?uri=sp_search_source.do?sys_id=c96eb1686721220023c82e08f585efff Open the record for Catalog search source.Export the record to XML as a backup before making changes.Go to the Typeahead tab.Locate the field Typeahead template.In the HTML template code, find the section where the name is displayed: <span ng-bind-html="match.label | uibTypeaheadHighlight:query"></span> Below that, add the following line to include the short description: <p><span ng-bind-html="match.model.short_description | uibTypeaheadHighlight:query"></span></p> Save the changes and test in a non-production environment. Always test thoroughly in a sub-production environment before applying in production.This is a customization and is not officially supported by ServiceNow Support. Implementation assistance is out of scope. Related LinksFor more information, refer to the article: Community Article – Displaying Short Description in Portal Search *Note: Before implementing this, take into account that implementation and customization assistance falls outside the scope of ServiceNow support, and test this thoroughly prior to implementation.