Agent assist recommendations in HR Agent Workspace doesn't return results from expected Knowledge BaseIssue Agent Assist in HR Agent Workspace does not show any results when searching for KB article number, when searching for a keyword, the results aren't from HR knowledge base Symptoms-The issue occurs for any KB article from HR knowledge base - The issue does not occur if Searching for an article from another Knowledge Base - The user has access to the knowledge article because the user can view the article in platform and/or portal - The issue occurs if the search is done by KB article number or any keyword from the articleFacts- Issue started to happen after upgrade to YokohamaReleaseYokohamaCauseKnowledge index configuration is v3 ResolutionUpgrade the knowledge index configuration to v4 according to documentation. That is: 1. Go to the Knowledge Text Index ConfigurationsOOB - the link is: https://<instance>.service-now.com/nav_to.do?uri=ts_configuration.do?sys_id=28eefe427320330003da83a9fdf6a794 2. Under Related Links, select Show index name record. 3. On the Knowledge Text Index record, select Upgrade to V4 under Related Links, and select Submit. Note: It may be necessary to regenerate the table index or create a new index for kb_knowledge tableRelated LinksCreate a table index Configure a table for indexing and searching