Remove Formatting Not Working as Expected in HTML FieldsIssue When copying and pasting formatted text into HTML fields, selecting the “Remove Formatting” option does not strip the formatting as expected. The pasted content retains bold, italic, underline, font, and other inline styles despite using the feature. Log in to the instance.Navigate to a form with an HTML field :https://<instance>.service-now.com/aatrm?id=aatrm_workflow_generation&sys_id=<sys_id>&table=u_aatrm_release_scope_design&view=business_and_functional_requirements In the Summary or another HTML field, paste content copied from an external source (e.g., Word or web page) that includes formatting.When prompted, click “Remove Formatting”.Observe that the original formatting is still retained.ReleaseApplies to all supported releases.CauseThe default behavior of the HTML editor may retain inline formatting if certain system properties are not configured to sanitize pasted content.ResolutionTo enforce proper cleaning of pasted content, configure the following system properties: Clean formatting from Microsoft Word: glide.ui.html.editor.paste.word_import = clean Clean formatting from HTML sources: glide.ui.html.editor.paste.html_import = clean Restrict allowed inline HTML elements: glide.ui.html.editor.paste.filtered_inline_elements = strong, em, b, i, u, strike, sup, sub, font These settings help ensure that pasted content is sanitized and only includes minimal formatting as required. Additional Notes After setting the properties, test again by pasting formatted content and verifying the “Remove Formatting” behavior.Changes to system properties take effect immediately, but browser caching may still affect results. Perform a hard refresh or clear cache for accuracy.Related LinksConfiguring system properties for TinyMCE HTML editor Paste content into the HTML editor