The "lex.json.zip" import failed on AWS during the creation of the Lex Bot step. - Known Error

The "lex.json.zip" import failed on AWS during the creation of the Lex Bot step. Description Yes, we are aware of the deprecation of the Amazon Lex V1 console (effective September 15, 2025).

Support for Lex V2 integration is available in latest version of "ServiceNow Voice with Amazon Connect"

AND

For CSM customers, please also install the latest version of "Service Now Voice for CSM" plugin.

For ITSM customers, please install the latest version of "Service Now Voice for ITSM" plugin.

Please note:

- New Lex V1 bots can no longer be created.

- Existing Lex V1 bots will stop functioning after the cutoff date unless they migrated to Lex V2.

Refer: Amazon will stop supporting Amazon Lex V1 console after September 15, 2025

Steps to Reproduce

Reproduce Steps: 1) Install the ServiceNow Voice plugins. 2) Follow the deployment steps and download the lex.json file and compress the file as directed in the step of lex bot creation. 3) On AWS, navigate to the lex bot V1 site and import the zip file.

Expected: The import and lex bot create should be successful.

Actual: There will be an error saying the bot name has already existed, but there is none on there.

Workaround There is no workaround for this Known Error at this time. Related Problem: PRB1893062