Cannot customize the Email triggered using UI action "Export" and Type "Email" in workspace OOBIssue Is it possible to customize the Email triggered upon clicking the UI action "export" in workspace and Select Type is "Email"SymptomsGo to any Workspace - Ex: Enterprise Service Portfolio Workspace.Go to Lists > My Service OfferingsLocate "Export" button (don't worry about the records in the list)Locate "Delivery Type" field and click.There is a choice called "Email" and enter email id.Press "Export" button.You will be able to see the banner message "Your export will be e-mailed to xxxx.servicenow.com".Go to Emails log table (sys_email).Look for the email log with subject "Attached is the spreadsheet file (.xlsx) you requested".ReleaseAllCauseUpon checking the email logs with the subject "Attached is the spreadsheet file (.xlsx) you requested" , we cannot find any email logs in the Email sent which triggered this email , on further investigation found that It's the Backend JAVA SCRIPT that is triggering the email and not any notification and it cannot be customised or modified.ResolutionAs it's hardcoded we cannot customise it but the customer can create a custom UI action for export and make necessary changes to the notification. However, this method is outside the scope of ServiceNow technical support.