Real Time Single Score report does not refresh automatically for Condition: is (dynamic) One of My Groups - Known Error

Real Time Single Score report does not refresh automatically for Condition: is (dynamic) One of My Groups Description Real Time Single Score report does not refresh automatically for Condition: is (dynamic) One of My Groups

Steps to Reproduce

Step - 1: Create a single score report on incident table with condition Assignment group is (dynamic) One of My Groups

Step - 2: Add the report to the dashboard and enable "Show real-time updates"

Step - 3: Create an incident and set the Assignment Group that matches with the filter condition s (dynamic) One of My Groups

Expected Behavior: The score should increase by 1

Observed Behavior: No change in the score

Workaround The real-time widget depends on the record watcher to detect updates and trigger a refresh. The system property glide.record_watcher.dynamic.whitelist determines which dynamic filter conditions the record watcher will use to create responders.

Navigate to sys_properties.list Look for Name is glide.record_watcher.dynamic.whitelist Add 'd6435e965f510100a9ad2572f2b47744' to the list Use comma as delimiter Related Problem: PRB1300678