Mega Menu Not Displaying in Customized PortalIssue After cloning the Employee Center to create a customized Service Portal (e.g., Portal_test1), the Mega Menu fails to display correctly—even though a taxonomy has been defined (Test Portal 1). The steps to reproduce the issue are:1. Clone the Employee Center to create a new Service Portal.2. Define a taxonomy in the new portal.3. Attempt to display the Mega Menu in the new portal. SymptomsMega Menu does not appear on the customized Service Portal.Taxonomy is defined but does not render any categories.Topics within the taxonomy may not display even after configuration.ReleaseAll Supported ReleasesCauseThis issue may be due to one or more of the following: Customizations in the cloned portal overriding essential Employee Center configurations.Improper setup of Advanced Portal Navigation settings.Taxonomy not correctly linked or published.Topics lacking associated or visible content in the taxonomy structure.Cached content preventing updates from reflecting immediately.ResolutionTo restore the Mega Menu functionality in the customized portal: Revert Customizations Review and revert any changes that deviate from the Out-of-the-Box (OOB) Employee Center setup, particularly those related to navigation and layout. Verify Advanced Portal Navigation Configuration Navigate to the Advanced Portal Navigation module.Ensure the navigation settings are correctly configured for the cloned portal. Check Taxonomy Setup Go to Taxonomy Setup and confirm: The taxonomy (Test Portal 1) is assigned to the portal (Portal_test1).Categories and topics are published and visible. Confirm Content Association Ensure each topic has associated knowledge articles, catalog items, or other visible content that can be displayed in the Mega Menu. Clear Cache Clear the browser cache and ServiceNow cache (cache.do).Wait a few minutes to let changes propagate. Related LinksConfigure Mega menuFrom the community : Employee Center’s Mega Menu Configurations