PDF created from view with dot-walked fields not showing those fields - Known Error

PDF created from view with dot-walked fields not showing those fields Description When exporting a record with a view that has dot walked fields we are unable to see the value of the dot walked fields in the PDF.

Steps to Reproduce

Hop into a Yokohama instance.

Find a record with dot walked fields.

Right click form header and export to PDF.

You will see the dot walked fields are not showing.

Also, if the parent of the dot walking field is missing, then a corrupted PDF is generated with 30 bytes. The exported file (30B size) shows "Failed to load PDF attachment" Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available. As a temporary workaround please set the system property com.snc.pdf.deployment.mode to INSTANCE and retry the PDF generation, it will work fine. But please note this is temporary and we will be making the permanent fix in sometime, please do check the PRB for permanent fix details.