VA stopped working because SNow instance contactsIP addresses based in the USA which is blockedIssue The IP addresses you've listed are associated with Microsoft Azure services.The ServiceNow Virtual Agent integration doesn't allow you to explicitly configure or limit Bot Framework traffic to EU-only endpoints. The integration is a managed service relying on Microsoft infrastructure.I would recommend you to raise this query with the Microsoft team as they will be concerned team to answer on this.ReleaseWashington DC Patch 10 Hot Fix 2aResolutionThe IP addresses are associated with Microsoft Azure services.The ServiceNow Virtual Agent integration doesn't allow you to explicitly configure or limit Bot Framework traffic to location specific endpoints. The integration is a managed service relying on Microsoft infrastructure.I would recommend you to raise this query with the Microsoft team as they will be concerned team to answer on this.