Emails generated via email client for Major Incidents may have some delaysIssue Emails generated via the email client for major incidents may experience some delays. The overall outbound email functionality of the instance is healthy and experiences no delay. The SMTP Sender job works as expected. SymptomsEmails generated via the email client for major incidents may experience some delays. There will be an email with either recipient-list-resolution-pending or recipient-list-resolution-complete type in the outbox that shows the delay. ReleaseAll releasesCauseIt is important to understand how major incident communication emails are being processed. When the customers enable the "Major Incident" property, it uses a plugin called "Email Client Recipient Items". Therefore, when a communication is generated, the original email will create an email for tracking and load the recipient list/items. The recipient list can be created using the methods of user import, dynamic lists, or scripting. To learn more about the recipient list, please check this link. In the email created for tracking, you will see something like this in the logs: Email <sys_id of email> is created from email <original email sys_id> to handle recipient items. Initially, the type of this email will be "recipient-list-resolution-pending". Depending on how the recipient list is configured to be loaded, the system will go through the configured logic to load the recipient list. Once the list is loaded, the type of the email will be changed to recipient-list-resolution-complete, and you will see the following in the logs: Recipient Items have been resolved completely for <sys_id of email>. Marking state to 'resolution-complete' After the recipient list is loaded, separate emails are generated and sent out like regular emails. Depending on the number of recipients, multiple emails may be generated. The email generated for tracking will stay in the outbox. This is an expected behavior. If the customers like to change that behavior, they should change the 'Set Inbox' BR. ResolutionIf the customer experiences any delay, please check the following: 1. The delay may be expected if they are using a script to load the recipient list and the script is not optimized. 2. If the recipient list is too large to get created and loaded.