Virtual Agent Lite Not Functioning as Expected After Plugin InstallationIssue After installing the Discovery Admin Workspace plugin, the full Virtual Agent plugin is also installed. As a result, customers using Virtual Agent Lite experience unexpected behavior or loss of expected functionality.SymptomsBoth Glide Virtual Agent Lite and Glide Virtual Agent plugins are installed.Virtual Agent Lite functionality does not work as intended in the Service Portal.ReleaseAll Supported ReleasesCauseThe installation of the full Virtual Agent plugin may override or conflict with configurations related to Virtual Agent Lite.ResolutionTo resolve this issue follow the instructions below: Navigate to the sp_agent_chat_config table.Check for entries that associate the Virtual Agent with your portal.If your portal is listed, remove the association to restore expected Virtual Agent Lite behavior.For feature limitations and configuration best practices, refer to the official documentation.Related LinksVirtual Agent Lite limitations