Horizontal Scroll Bar not visible on list page in Service Operations Workspace - Known Error

Horizontal Scroll Bar not visible on list page in Service Operations Workspace Description Issue Description: Horizontal Scroll Bar not visible on list page in Service Operations Workspace

The article describes the following issues: - Scroll bar in the Service Operations Workspace is not always visible on the screen when in list view after the Xanadu upgrade with SOW v6.1 or above. - Horizontal scrollbar visibility issue in Service Operation Workspace where the scrollbar only appears after scrolling to the bottom of the list. - Horizontal scroll bar shows at the bottom of the list after making a copy of the list template due to a change in the list template/sys_ux_macroponent_3d8c0eea4310311041505119ebb8f236.xml file.

Steps to Reproduce

- Scroll Bar Issue in Service Operations Workspace: - Not enough information available for this section. - Horizontal Scrollbar Visibility Issue in Service Operation Workspace:

1. Open SOW and go to the list page. 2. Select any list module which has huge number of records and huge number of columns. 3. Scroll horizontally to see columns but observe that the horizontal scrollbar is not visible at the beginning of the list. 4. Observe that the horizontal scrollbar appears at the bottom of the list.

Workaround The issue is seen on the new "List Bundle SNC" page introduced starting with SOW v6.1, while the fix for this issue is available starting SOW v8.0, till the time customer upgrades to that version, following workaround can be used where list page would simply work as previous sow version prior to v6.1:

- Deactivating the new "List Bundle SNC" variant.

1. Go to the UI Builder and open "Service Operation Workspace" experience.

2. In the list of pages, search for "List Bundle SNC". This variant should come up under List page with OOTB order value 90.

3. Go to the settings of the above variant page, uncheck Active field and save the record to deactivate the variant.

Now, go back to the SOW list page and refresh the page once so the changes take effect.

Note :

-> By deactivating the the new variant, customer will lose the new functionalities like the fuzzyCount, row level actions (Copy URL, Copy sys_id) etc features that are available with "List Bundle SNC" page.

For more info, check out the product doc: https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-workspace/task/incident-list-page.html

-> Marking the variant as inactive, also makes the underlying record treated as customized. Hence, when at later point in time when SOW is upgraded, customer will need to review the changes made to the underlying record and make sure it is not skipped on upgrade. The following record(s) will be marked as customzied with above change: - sys_ux_screen_e4d46ab3ebc412103890ddde235228a8