Problem Tasks Not Auto-Closing with Problem ClosureIssue When a Problem record is transitioned to a Closed state, users may expect all associated Problem Tasks to automatically transition to Closed as well, as it did in the Washington and earlier releases. However, after the Xanadu or Yokohama upgrades, this no longer happens automatically. As a result, Problem Tasks may remain in an open state (e.g., New, In Progress, or On Hold) even after the parent Problem has been closed. SymptomsSteps To Reproduce: Log in to an instance running any release after Washington.Navigate to Problem > Create New.Create a new Problem Task from the related list of the Problem record.Close the Problem record by progressing through the states: Assess > Confirm > Fix in Progress > Complete.Note that the Problem state is now Closed, but the child Problem Tasks remain in the New state.Repeat the same steps on any Washington release instance and observe that all Problem Tasks are closed automatically.ReleaseXanadu YokohamaCauseServiceNow introduced Problem Models starting with the Xanadu release, which use the Problem Model and Problem Task Model lifecycle defined by State Transition Conditions. https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/problem-management/concept/problem-mgmt-models.htmlResolutionConfigure the State Transition Conditions for the following Problem Task models for each state transition in your instance:https:/<instance_name>.service-now.com//sttrm_model_list.do?sysparm_clear_stack=true For example, we want all Problem Tasks that are in the New state to automatically transition to Closed when the parent Problem record is closed. Also, please make sure to select the exact model that was chosen when creating the Problem Task record. In my example, I have selected Root Cause Analysis. Step-by-Step Instructions 1. Open the State Transition Model List Navigate to:https://<instance_name>.service-now.com/sttrm_model_list.do?sysparm_clear_stack=trueThis will open the list of all State Transition Models in your instance. 2. Select the Appropriate Model Identify and select the exact model used when creating the Problem Tasks.For example, if the tasks use the "Root Cause Analysis" model, click to open that record. 3. Access Model States Scroll down to the Model States related list.Find and open the New state (or the state you want to transition from). 4. Manage State Transitions In the New state record, scroll to the State Transitions related list.Click the New button to create a new state transition. 5. Create a New State Transition In the new state transition form: Set From State: NewSet To State: ClosedSave the form 6. Add Transition Conditions After saving, scroll to the Transition Conditions related list in the state transition record.Click New to add conditions that must be met for the transition to be valid. 7. Define Transition Conditions Fill in the mandatory fields such as Field, Operator, and Value. Example conditions to ensure proper closure: Close code is CancelledClose notes is not empty These conditions make sure the task can only move from New to Closed if these conditions are satisfied. 8. Save and Test Test by closing a Problem record and confirming that all associated Problem Tasks in the New state transition to Closed automatically, respecting the configured conditions. Additional Notes Adjust conditions as per your organization’s process. You can add multiple conditions as needed. Ensure the state values match your instance’s choice list values. You can repeat these steps for other state transitions and models if needed.Related LinksPlease refer to the documentation for instructions on creating a Problem Task model and configuring State Transition Conditions: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-management/concept/problem-mgmt-models.htmlhttps://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-management/reference/problem-model-state-transition-condition.htmlhttps://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-management/task/create-problem-task-model.html