Understand the End-of-Life (EOL) Upgrades Program for unsupported releasesSummaryLearn how the End-of-Life (EOL) Upgrades Program works if your instance runs on an unsupported release family. A release family is unsupported when it's older than the current release family and the one before it. Note: If your instance is on the current release family or the previous one, this program doesn't apply to you. Instances on an unsupported release family have the following limitations: No patches or hotfixesNo service level agreement (SLA) coverage or service creditsNo coverage for security or functional defectsPossible emergency upgrades EOL upgrades are mandatory. Running an unsupported release increases the risk of performance issues and security vulnerabilities. ServiceNow schedules them so that your instance keeps receiving support and platform improvements. The EOL Upgrades Program is designed to do the following: Reduce security vulnerabilitiesImprove platform performanceHelp you get more value from ServiceNow Details How you're notified ServiceNow emails the contacts listed in Now Support with a 90-day notice, followed by 60-day and 30-day reminders. To view your upgrade communications, go to the Maintenance Center from the Upcoming maintenance section of the Now Support home page. Upgrade records appear in the following two places: Maintenance Center: the parent change, which tracks the overall upgradeInstances Dashboard: child changes, each tied to a specific instance How to reschedule your upgrade You can't opt out of an EOL upgrade, but you can reschedule it within a defined window. In Now Support, go to the Maintenance Center. You can access this from the Upcoming maintenance section of the home page.Open the upgrade change record.Select Reschedule Upgrade.Select a time in the calendar.Select any available version from the upgrade drop-down list. To ask a question about your upgrade, enter it in the Comments field in the record's Activity section. General guidelines Stay on the current or previous release family to remain supported.Talk with your account executive about your support coverage.Review the release notes and upgrade guides before you schedule. Get help with your upgrade For questions that standard upgrade procedures don't cover, contact the Patching and Upgrade Change Team. For instructions, see How to request support for patching and end-of-life changes in Now Support. Related Links How to access and manage communications in Now Support Maintenance Center Resources for how to manage and schedule ServiceNow instance upgrades End-of-Life unsupported release family upgrades FAQ How to request support for patching and end-of-life changes in Now Support. Releases and Upgrades Community Forum EOL Upgrades Overview Video