Style code in the message html field is sometimes not visible in email notification sysevent_email_action form - Known Error

Style code in the message html field is sometimes not visible in email notification sysevent_email_action form Description If the notification has below code, it will not be displayed by the HTML editor:

_ _ _

p { font-family: Verdana, Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 10pt; }

Steps to Reproduce

1. Open an existent notification already working with a similar message html field value as below that could be verified in the XML version: _ _ _

p { font-family: Verdana, Arial, 'Helvetica Neue', Helvetica, sans-serif; font-size: 10pt; }

Number: ${number} ${mail_script:getShortDescription} Content: ${content} Description: ${description}

2. Open the source code popup from the message html editor <> 6. You will see it does not show the added content

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

In the meantime, make sure content inside the tag does not contain html code such as , , as it is invalid CSS and causes unexpected behaviour