How to disable the 'Add any details to your request' section from catalog item request form via Virtual agent - Support and Troubleshooting

How to disable the 'Add any details to your request' section from catalog item request form via Virtual agent Issue Request is to disable the 'Add any details to your request' section, when catalog item is raised via Virtal agent

Steps To Reproduce

1. Login to instance and go to portal 2. Open Virtual agent 3. Request for a catalog item via VA 4. Click on Request this item. 5. Virtual agent pop up opens as "/virtual-agent/content/catalog/sys-id" 6. remove section 'Add any details to your request' and two underlying sections as 'Add delivery address' and 'Add special instructions'.

Release Washington

Xanadu

Yokohama

Cause - The form is configured in the UI Builder experience 'Virtual Agent Popup Content'

- The UIB 'Catalog' page has the Catalog Item Component

https:// .service-now.com/now/builder/ui/edit/experience/58c25fcc5bee011038a16ada1d81c72a/81c4d7405b22411038a16ada1d81c7dc/c5c4d7405b22411038a16ada1d81c7d8

Resolution The development team confirmed that unfortunately, It is not possible to remove the 'Add delivery address/Add special instructions' from the form.

This is configured in the backend.

We recommend submitting the enhancement to support the Option to hide "Add any details to your request" section" via Idea Portal ( https://support.servicenow.com/ideas)