Unwanted Html code in notification html message content and html fieldsIssue Sometimes users can find CSS code, including the external style tag in ServiceNow notification message html field even if it is properly formatted with all tags correctly closed. Therefore, end users could expected the HTML parser should handle it correctly and prevent it from appearing in the email body. SymptomsOnce the email notification is open , users will see a message on the TOP saying: This record is in the XXXXX application, but Global is the current application. To edit this record click To edit the record clickhere. You will see the message html or any html_script field showing CSS code with the <style> in read-only mode even with tags properly formatted.ReleaseAllCauseHTML field editor only works when the field is editable. This is the expected behaviour. The reason for this behaviour is that the message HTML as other notification fields are only editable when the user who opens the notification is in another scope. That is why there is a message on the top of the page saying: This record is in the XXXXXXX application, but Global is the current application. To edit this record click To edit the record click here. Seeing css related code in the notification html message field does not necessarily mean that there are tags not properly closed nor that the code has syntax issues. It means that the field is read-only as it is showing the raw value that you will find out in the XML view of the notification in the message_html field.ResolutionOnce the user changes to the right scope the code is working as you expected: Html editors do not show up in read-only fields in ServiceNow. That is why the name is html editors as they are intended for editing values. For more information about HTML field editors, please see our documentation below: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/use/using-forms/concept/c_UseHTMLFields.html