When browsing to the emp_taxonomy_topic page in Employee center, the script TopicPermissionUtilSNC does not populate the message field in the record created in syslog - Support and Troubleshooting

When browsing to the emp_taxonomy_topic page in Employee center, the script TopicPermissionUtilSNC does not populate the message field in the record created in syslog Issue Script TopicPermissionUtilSNC does not populate the message field in the record created in syslog

Symptoms We are experiencing empty system log entries (syslog records) that appear in large volumes.

These logs:

Level = Information Empty message Source = *** Script

Are always created by a specific user (who was active at that time)

––> These logs appear at the exact same time as Service Portal REST API transactions related to Employee Center taxonomy topics. ––> The number of these logs is significantly higher on business days (Monday–Friday). ––> This suggests that the issue might be tied to user activity, as opposed to scheduled jobs or system processes.

Release Any

Cause PRB1840490

Resolution Update to version that has PRB fix or apply the below workaround.

Workaround:

customer can replace line 368 on the script TopicPermissionUtilSNC where ' gs.info(userCriteriaString);' with if (userCriteriaString !== "") { gs.info(userCriteriaString); }