Delegated Developers does not have ability to create new update set under a scoped application. - Support and Troubleshooting

Delegated Developers does not have ability to create new update set under a scoped application. Issue Delegated Developers are not able to create update sets in respective Scoped Applications.

Symptoms Log in to the instance. Impersonate any user who has a delegated developer role Verify that the user is a delegated developer for the "x_*****" scoped application. Go to Local Update Sets, the NEW button is missing.

Release *

Cause Expected behaviour, as this is an intentional hard-coded restriction for permissions.

Resolution There is an intentional restriction as per the code (i.e, when PUBLISH_APP_TO_UPDATE_SET is present, block MANAGE_UPDATE_SET).

However, with DELEGATED_ADMIN, all permissions are set (including PUBLISH_APP_TO_UPDATE_SET). So this, in turn again blocks access to MANAGE_UPDATE_SET.

Since this restriction is hard-coded and cannot be removed, the documentation below will be updated. This doc already says that only either of PUBLISH_APP_TO_UPDATE_SET or MANAGE_UPDATE_SET can be granted. However, for a DELEGATED_ADMIN, it states that all permissions are granted which is not true for the MANAGE_UPDATE_SET case which needs to be updated.

Existing documentation: https://www.servicenow.com/docs/bundle/yokohama-application-development/page/build/applications/reference/developer-permissions.html

Going forward, either the "DELEGATED_ADMIN" role/permission should be granted alone, or either the "PUBLISH_APP_TO_UPDATE_SET" OR "MANAGE_UPDATE_SET" permission should be granted, but NOT both at the same time.