AI search not working on task table ticket reference searchIssue Configured AI search for ticket reference search but it's not showing results. Tried with incident table and it's working (sometimes shows multiple result tabs with the same result).CauseConfiguring multiple Indexed Sources on the same table (such as [incident]) is not possible, as you can only have one Indexed Source per table. This is why it returns nothing from the "Tickets table" on the Indexed Source for [task], and instead returns it from the Indexed Source on table [incident], which is linked to the Next Experience Search Config, whereas your custom Search Profile is linked to this "Tickets table". In essence, there cannot be multiple indexed sources. Deleting the OOB Indexed Sources, such as [incident], used by "Global" Search, requires customizing the Search Application and facets to keep the Indexed Source on table [task].ResolutionThe additional conditions "Active=true" and "Updated relative after 14 Days ago" on the Ticket table Indexed Source should be moved from the Indexed Source to the Search Source linked to your Search Profile "ESH Search Profile". These conditions use the Retention Policy on the Indexed Source for determining the age of the records to index. Note: This is considered a customization. To set up the Ticket table properly and add the required child tables (for example, change_request, sc_request), make sure no individual Index Source exists for the child tables [change_request, sc_request]. If you want to use the Ticket indexed source exclusively, Export to XML.Delete [change_request, sc_request] Indexed Sources. Reindex the Ticket table Indexed Source. (You can get the above Indexed Sources from the AI Search Indexed Sources plugin.) Info: When you delete the above indexed sources, search sources and search profiles (which are using the above sources) will be impacted. For example Next Experience Search Configuration (you engage the Next Experience Search from the magnifier icon, Global Search in the top right hand corner of the Filter Navigator). Please note that you can use either of the Ticket table Indexed Source or [incident, change_request, sc_request] Indexed Sources, but you can not mix them. ServiceNow doesn't recommend an indexed source on the task table; instead, on separate indexed sources of the child table of the task due to the volume of the task table.Related LinksIndexed source retention policies and filter conditions Indexed Source form