Mass Update CI is not showing in Change formIssue Mass Update CI Class function in change management as documented in https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management/task/use-bulk-mass-ci-changes.html However, after activating the plugin 'Change Management - Mass Update CI', the field and the section of mass update CI does not appear in Change request form.ReleaseAnyCauseAs per 'Configure Form Layout', Mass update CI Class check box is available for Default View. However, Section is missing. This is because 'Form Sections' tab is empty under sys_ui_form_section table.https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=sys_ui_section.do?sys_id=34d3cb9ad79012002ba7b46c015203ccResolutionOption 1: Try plugin repair and see if 'Form Sections' will be back. Option 2: Export 'Form Sections' XML from working instance and import to affected instance. - Make sure to clear cache after that.