Collab User Profile mapping is incorrectly done when users on Azure portal is missing the mail field - Known Error

Collab User Profile mapping is incorrectly done when users on Azure portal is missing the mail field Description Collab User Profile mapping is incorrectly done when users on Azure portal is missing the mail field.

Steps to Reproduce

1. Make sure a user on the Azure side is missing the mail field. 2. On the ServiceNow side, make sure there is a sys_user record that has an email used on the Azure side 3. Execute "Teams user auto syncing" scheduled job 4. Go to the sys_cs_collab_provider_user_profile table and search for the email address 5. Open the record and then go to its sys_cs_collab_user record 6. In the related list below see there are multiple Collaboration Chat Profiles created

Workaround This update set provides a fix to use the Teams user's mail or userPrincipalName to map to the ServiceNow sys_user.email record. This will prevent a collab_user from getting multiple sys_cs_collab_provider_user_profile records.