Collab User Profile mapping is incorrectly done when users on Azure portal is missing the mail fieldDescriptionCollab User Profile mapping is incorrectly done when users on the Azure portal are missing the mail field.Steps to Reproduce 1. Make sure a user on the Azure side is missing the mail field.2. On the ServiceNow side, make sure there is a sys_user record that has an email used on the Azure side3. Execute "Teams user auto syncing" scheduled job4. Go to the sys_cs_collab_provider_user_profile table and search for the email address5. Open the record and then go to its sys_cs_collab_user record6. In the related list below see there are multiple Collaboration Chat Profiles createdWorkaroundThis update set provides a fix to use the Teams user's mail or userPrincipalName to map to the ServiceNow sys_user.email record. This will prevent a collab_user from getting multiple sys_cs_collab_provider_user_profile records. See attached update set: KB2145541_sys_remote_update_set_05c9b2614f2962107629c13b32ce0bec.xml. 1. Commit the above update set. 2. Go to the sys_cs_collab_provider_user_profile table and delete all the records 3. Execute "Teams user auto syncing" scheduled job 4. Go back to the sys_cs_collab_provider_user_profile table and see if the users are correctly mapped.Related Problem: PRB1824220