Configure notifications in Service Operations Workspace for ITSM not applicable on Change Request or Change TaskIssue Despite the property sow_email_notification_redirect set to true, the email notifications with link to change request or change task do not open record in Service Operation Workspace.FactsPRB1891413 confirms that this feature does not apply on change request and change task. Documentation Configure notifications in Service Operations Workspace for ITSMReleaseFrom Vancouver release onwardsResolutionThe feature currently does not support change request or change task notifications in Service Operations Workspace.