EMAIL OTP option is not displayed in available MFA Authenticators under user profileIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } While registering a new Multi-Factor Authentication (MFA) factor within ServiceNow instance as explained in article KB1700938: (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938) referencing the available options outlined in the ServiceNow FAQ article KB1709783: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783#mcetoc_4_mfa_types.The FAQ, under section "4. Different MFA Types," lists the following verification methods as supported by the ServiceNow platform OOB: - Passkey- TOTP-compliant Authenticator apps- Biometric Authenticator (FIDO2)- Hardware Security Keys (FIDO2)- Email OTP- SMS OTPHowever, when navigating to the user profiles to register an MFA factor, users are only presented with the following three options:- Authenticator app- Biometric authenticators- Hardware Security keys or PasskeysThe options for "Email OTP" is not visible. Enabling"Email" as MFA factor by following below documentation does not help it to be displayed in the user profile: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task/configure-mfa-factor-policy-with-email.html Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Xanadu Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Please ensure if you have a specific set of users for email OTP and any policies for this purpose. If you do not have such specific persona requirement, then from "Xanadu" release, you do not need to configure an Email factory policy explicitly to use the Email factor MFA during login.Please see below methods:https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/concept/mfa-methods.htmlIn user profile, one can see only the MFA Factor which needs the registration capability. For TOTP or for FIDO, it needs pre registration (or in other words, it needs to be set-up)Where-as for email OTP, there no such pre registration sort of capability tied up for that factor. Once the email address in sys_user record is well defined, then such user can anyways directly use the Email OTP during login.So in a nut shell, the MFA methods which you see under profile or the pre registration sort of options, with which ServiceNow can later validate after while logging in.Please see below supporting documentations:https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/concept/explore-mfa.htmlhttps://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task/t_SetUpMultiFactorAuthUponLogin.html