Can't forcefully log all users out of an instance (terminate user session)Issue Following the steps in KB:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760410 didn't terminate all the sessions.ReleaseAllCauseSince users log in through SSO, the Identity Provider (IdP) returns a cookie containing their authentication token after login.As long as the token is present and valid, the user can be granted a new session in ServiceNow envierment, even if you try to terminate it from the ServiceNow side. This means session termination must be handled by the IdP or manually by the user, not ServiceNow. To fully log out and clear the browser session, users should be redirected to the following URL:/auth_redirect.do?sysparm_stack=no&sysparm_url=logout.do However, this action must be performed individually for each affected user experiencing the issue.ResolutionPossible solutions: Check with your SSO provider about the possibility of terminating all SSO users' sessions, which would be the best approach. Then they will be logged out from ServiceNow instances.2. Manually log out users by redirecting them to the "/auth_redirect.do?sysparm_stack=no&sysparm_url=logout.do" page to log out from the instance and clear their browser session.3. Send an email notification to the users to log out.