Now Assist Skill Kit (Now LLM Generic) - Example Use CaseThe Now Assist Skill Kit allows you to create and publish custom prompts and skills for Now Assist, giving you greater flexibility with its generative AI capabilities. It helps tailor AI experiences to better support specific workflows and user needs. Example Use Case: Performing Sentiment Analysis on Customer Comments in the Incident Form. Configuration Steps: -> Install the Now Assist for Creator plugin. -> Navigate to the Now Assist Skill Kit homepage. -> Click on Create Skill to begin building your sentiment analysis capability. -> Fill in the required details and click "Create Skill and go to Prompt Editor". -> Provide the necessary inputs for the skill. -> Generate the prompt as per your requirements. For this use case, you can write it as follows: (Use Prompt Assistance to help generate the prompt if you're unsure what to write.) -> Once the prompt generation is complete publish the skill and test the prompt response by clicking on "Run Test". Sample Output: (Note: I have created two fields on the incident form—latest_comment to capture the most recent customer comment and sentiment_result to store the sentiment analysis result.) -> The skill is now ready for use. -> Go to Skill Settings > Deployment Settings, and choose where the admin can activate the skill (such as through UI Action, Flow Action, etc. but in this case, we need to invoke this through a Business Rule, as the skill should be triggered when a comment on the incident is updated.) -> To trigger the skill when the "Additional Comments" field changes, create a Business Rule on the Incident table. -> The Business Rule should monitor changes to the Additional Comments field and then trigger the corresponding skill. -> First, create a field (latest_comment) to store the most recent comment, then trigger the skill based on this update. (Once the skill is published, an extended capability for the skill will be created, along with a Now Assist skill configuration associated with it. These should be utilized to invoke the skill.) -> Sample script: -> With the above configuration, we have successfully created a skill and invoked it through a Business Rule to analyze the sentiment of the customer's comment. End Result: Note: This example serves as a demonstration of how the Skill Kit can be leveraged to build and integrate custom skills within the platform ServiceNow Documentation: Now Assist Skill Kit Configure a skill prompt