How to update Now Assist plugins after a patch<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Learn how to update Now Assist store apps after applying a platform patch, and how to check for and resolve upgrade conflicts. To get the most out of the latest patches, check the Now Assist store apps for updates whenever you apply a patch. There is typically one large Now Assist release per quarter. Before you begin, confirm you have admin access. Updating store apps and reviewing upgrade history require elevated permissions. Resolution After a patch update, go to the Application Manager.Search for Now Assist and check whether updates are available. If no updates are available, select Sync Now to validate that the instance has the latest store application versions, and then search again.Select the parent Now Assist store application the instance is entitled to. For example, Now Assist for IT Service Management (ITSM) or Now Assist for HR Service Delivery (HRSD). Then select Proceed to update.In the pop-up listing the update dependencies, select Install. Note: If there is an issue with this step, see Troubleshoot Now Assist plugin and app update issues.To check for conflicts after the upgrade, go to System Diagnostics > Upgrade History. Look for recent records where the status is Changes Skipped. The To field for these records should have a prefix of sn. Note the value and review all records. To evaluate the impact of a skipped change, review its Priority value. A value of 5 has little to no impact; a value of 1 indicates that functionality will fail. Evaluate any value below 5. In the Skipped Changes to Review related list, select the filename.If the change significantly impacts functionality, select Revert to Base System. Do this for any script include files.To repair the store application, in the Application Manager, search for the To field value you noted in step 5. On the store application page, in the Quick Actions section, select Repair. You may need to repeat this to address all skipped changes. Related Links Installing and updating Now Assist related apps