Now Assist Plugin Update Best PracticesTo get the most of the latest patches, the Now Assist store apps should be checked for updates whenever a patch is applied. There is typically one large Now Assist related release per quarter. This article is to supplement the installation best practices posted to the community here. For example, if an instance has been updated to Yokohama Patch 3 (YP3), it would be important to update the Now Assist plugins as well. 1) After the update to YP3, navigate to the Application Manager. 2) Search for 'Now Assist' and observe that there are updates available. If there are no updates available, click the 'Sync Now' button to validate the instance has the latest store application versions from the store, and check again. 3) Click on the 'parent' Now Assist store application the instance is entitled. For example, 'Now Assist for IT Service Management (ITSM)' or 'Now Assist for HR Service Delivery (HRSD)'. Next, click 'Proceed to update'. 3) Click on the 'parent' Now Assist store application the instance is entitled. For example, 'Now Assist for IT Service Management (ITSM)' or 'Now Assist for HR Service Delivery (HRSD)'. Next, click 'Proceed to update'. 4) A pop-up will appear to confirm the store application update and it provides a list of all dependencies that are included in the update. Click 'Install'. NOTE: If there is an issue with the previous step, please refer to this knowledge article for assistance. 5) Check for conflicts during upgrade by navigating to Upgrade History under System Diagnostics in the Filter Navigator. Now look for recent changes where there are 'Changes Skipped' after the platform upgrade. The 'To' field should have a prefix of 'sn'. Take note of the value in the 'To' field. Review all records. 6) The Priority value of the changes determines the impact of the file being skipped. 5 is little to no impact, 1 indicates that functionality will fail. Any value under 5 should be evaluated. Select the filename in the related list, 'Skipped Changes to Review'. 7) If this is a change that would significantly impact functionality, select the 'Revert to Base System' button. This must be done for any script include files. 8) Repair the store application by searching for the 'To' field noted previously in the Application Manager. Select the 'Repair' option on the store application page in the 'Quick Actions' section. This may need to be done several times in order to address all skipped changes. Following these steps will ensure that the latest changes are applied to the instance and users can take full advantage of the capabilities.