Username is not extracted from SAML envelopeIssue The system is not extracting the user_name from the SAML envelope and the attribute is empty in the SSO staging table. So, the the transform map is not getting triggered and user record is not getting updated.ReleaseNACauseThe SAML AttributeStatement in the assertion does not include the expected user_name attribute.ResolutionPlease review your system logs and examine the AttributeStatement section of the SAML assertion to confirm whether the user_name attribute is being passed from your Identity Provider (IdP). ServiceNow’s user provisioning process depends on the attributes defined in the AttributeStatement to populate the import set staging table. If the user_name attribute is missing, the platform cannot resolve the target record during the transform map process, leading to the following error: "Unable to resolve target record, coalesce values not present: user_name." To resolve this issue, please ensure that the user_name attribute is correctly configured and sent from your IdP.Related Linkshttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786299https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547762