HR Success dashboard is not displaying data for the "HR issues self-solved using Knowledge"Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } The HR Success dashboard is not displaying data for the "HR issues self-solved using Knowledge" KPI Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Plugin: HR Success Dashboard Indicators Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Ensure the user has an active HR profile.Records for the same user should be available in the table "kb_use" for the knowledge base available as per the configuration mentioned in the "Activity context Type" HRSM KB Deflection /nav_to.do?uri=sn_actsub_source_context_mapping.do?sys_id=7ba59630c3511110daf3eeb0d840dd6b Last login of the user should be after the window value available in the deflection configuration HR Cases deflection using KB articles: /nav_to.do?uri=ssa_deflection_configuration.do?sys_id=be61963cc3111110daf3eeb0d840dd27 Below schedule job will run daily. If the above mentioned criteria's are satisficed then the deflection metric record will get created HR KB Deflection Analytics for User /nav_to.do?uri=sysauto_script.do?sys_id=080896b0c3511110daf3eeb0d840dd9b Knowledge base information will be available within the activity context type record to which the deflection metric record has to be created. HRSM KB deflection: /nav_to.do?uri=sn_actsub_source_context_mapping.do?sys_id=7ba59630c3511110daf3eeb0d840dd6b Complete logic of the above mentioned behaviour is added with in the script include. SSADeflectionAnalyticsServiceSNC: /nav_to.do?uri=sys_script_include.do?sys_id=731bc32228f74010f877f90c1752e0d6 RCA's for the below mentioned script includes should be allowed before executing the schedule job. Script Include: ActivityUtilsSNC SSADeflectionAnalyticsServiceSNC DeflectionContextDAO Note : Deflection metric record will be created based on the users but not on the no of KB articles that where viewed .(For Example : If a user views 5 different KB articles 5 records will be created in kb_use table based on the window value available in the deflection configuration when a schedule job runs if HR case is not created by the user who have viewed the articles then one record will be created in Deflection metric table for the user irrespective of how many articles are viewed by the specific user.)