Quick Links widget links not visible in Employee Center HomeIssue Newly created external Quick Links aren’t appearing on the Employee Center homepage because the out‑of‑the‑box Quick Links widget instance is read‑only and hasn’t been updated to include the sys_ids of the new links. The root cause is that OOB widgets lock their “Quick Links” field, so even with correct records and roles, the widget never knows to display the new links. The fix is to explicitly add the new Quick Link sys_ids into the widget’s Instance Options (or clone the widget to make it editable), ensure User Criteria and scope are correct, then redeploy to production.SymptomsUsers with admin and security_admin roles can create Quick Link records, mark them Active, and set matching User Criteria, yet the links do not show in the Employee Center homepage widget—even though existing links (e.g. “312 TRS ITR Dashboard”) appear normally. The Quick Links field in the widget’s Instance Options is read‑only, preventing addition of the new sys_ids. ReleaseALLCause• OOB widget instance locked: ServiceNow delivers the Quick Links widget with its “Quick Links” list field locked in the Employee Center scope, so you cannot add new links without cloning or using JSON. • Instance Options not updated: The new Quick Link records (though Active and correctly configured) were never referenced in the widget’s Instance Options “Quick Links” array, so the widget has no instruction to render them. • Scope mismatch: If the widget instance is in the Employee Center scope but the Quick Links module is in a different scope, the Instance Options appear read‑only. Resolution1. Verify the Quick Link Records:Ensure that the new Quick Link records are: • Active• Set with Content Type as "External Link"• Properly associated with the correct External Link record• Configured with appropriate User Criteria• Correctly linked to relevant Topics if necessary 2. Add the Quick Links to the Widget:• Navigate to the Employee Center homepage.• Hold Ctrl and Right-Click on the Quick Links widget to open the context menu.• Select Instance Options.• In the Instance Options panel, locate the field where Quick Links are listed.• Add the sys_id of your new Quick Link records to this list.• Save the changes. Note: If the Instance Options are read-only, you may need to clone the widget to create a customizable version. This is common with out-of-the-box (OOB) widgets, which are often set to read-only by default. 3. Clone and Customize the Widget (if necessary): • Navigate to the Widget Editor in ServiceNow.• Locate the Quick Links widget and use the Clone function to create a copy.• Modify the cloned widget as needed to include your new Quick Links.• Replace the original widget on the Employee Center homepage with your customized version. Ref:Read Only Widget - https://www.servicenow.com/community/now-platform-forum/read-only-widget/m-p/1119133 4. Check for Role-Based Restrictions: • Ensure that there are no role-based restrictions preventing the display of the new Quick Links.• Sometimes, roles assigned to the Knowledge Portal or other components can interfere with Quick Link visibility. Removing or adjusting these roles may resolve the issue. Ref:Quick Link on Employee Center not available for all users - https://www.servicenow.com/community/employee-center-forum/quick-link-on-employee-center-not-available-for-all-users/m-p/2910319 5. Confirm Deployment to Production: • Verify that the new Quick Link records have been moved to the production environment.• Quick Links may not always be captured in update sets, so manual recreation or forced inclusion in update sets might be necessary. Ref:Missing content in Quick links widget after applying update set - https://www.servicenow.com/community/employee-center-forum/missing-content-in-quick-links-widget/m-p/2380148