Virtual agent interacted with user in service portal, despite configurations / How to bypass Virtual Agent on MobileIssue Customer configuration are bypassing Virtual Agent by using live_agent_only: true in sp_agent_chat_config.However, in the instance there are interactions/conversations with Virtual Agent. or How to bypassing Virtual Agent on MobileSymptomsSome interactions(interaction)/conversations(sys_cs_conversation) are showing interactions with the Virtual Agent.From sys_cs_conversation, this can be observed in the conversation task related list with calling task 'Virtual Agent Capabilitied'.ReleaseAllCauseThe configuration in sp_agent_chat_config only applies to the portal and not to mobile.Those interactions may possibly be generated via mobile.ResolutionTo configure the same for Mobile:1. navigate to the Agent Chat function /sys_sg_button.do?sys_id=73785ce07320330018eea18d4ef6a7c82. Go to the 'UI parameters' related list and click on New button to create a new 'UI parameter' 3. Fill in the new record with the following values Name: live_agent_onlyInput source: Auto fillInput type: constantConstant value: True Related Links- How to bypass Virtual Agent and direct to live_agent directly - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953197- Configure Agent Chat in a portal - https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/task/configure-va-in-sp.html