Field Service Google Maps API Upgrade - [New Google Map apiKey created after Mar 1, 2025] - Support and Troubleshooting

Field Service Google Maps API Upgrade - [New Google Map apiKey created after Mar 1, 2025] Summary of the change Google is designating three services as Legacy status: Places API, Directions API, and Distance Matrix API. These services have newer versions, Places API (New) and Routes API, offering enhanced features, improved quality, and expanded automatic volume discounts. Legacy services will not have new feature development and will only have automatic volume discounts scaling to 100,000+ monthly billable events. Effective March 1, 2025, we can no longer enable Legacy services. This is applicable only if new google map apiKey is created after Mar 1, 2025. Please check below for more details on impact Impact on Customers (Check for Impact) Release Patch Version Dispatcher Workspace Version Xanadu Xanadu Patch 8 or lower 6.0.2 or lower Yokohama Yokohama Patch 2 or lower 7.0.0 or lower Impacted Features Routes API Service Locations (Platform/Workspace/Portal) Linear Asset Selection (Workspace) Territory Planning Console (Agent Relocation) Field Service Agent Mobile (Set Task Location) Places API Dispatcher Workspace Intelligent Task Recommendation Dynamic Scheduling (Distance Calculation) Route Optimization Steps for resolution Please follow both the steps mentioned below Step1 Google Could Platform Console, New API's can be enabled from Google Console Enable the following APIs as required - After this, features should work as expected. Places API(New) Routes API Step 2 Migrate to below minimum supported versions Release Patch Version Dispatcher Workspace Version Xanadu Xanadu Patch 9 or later 6.0.3 or later Yokohama Yokohama Patch 3 or later 7.0.1 or later Any other information Related KB2112054 for impact on upgrade customers