Exploring ServiceNow Lens

With ServiceNow Lens , which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.

ServiceNow Lens overview The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow Lens is a desktop application that you can download for both Windows and macOS operating systems.

ServiceNow Lens offers the following features:

Capture data

Scan and get actionable insights from visual data such as images, emails, handwritten forms and notes, websites, and applications. For example, ServiceNow Lens can scan an email to gather data for auto-filling the fields on the Incident form.

Capture multiple screenshots

Capture multiple screenshots to analyze and gather data from various images. For example, ServiceNow Lens can scan multiple bills so that you can submit a consolidated invoice report.

Act on visual data

Provide additional instructions to Now Assist on what to do with the captured data. For example, ServiceNow Lens can provide instructions, such as the extracted name, user email ID, and location from the resumes, and then present the data in a JSON format.

Launch from ServiceNow instance

Launch ServiceNow Lens from a ServiceNow instance to fill the extracted data automatically into the form fields while you’re creating or updating records.

Use as a standalone application

Use ServiceNow Lens as a standalone application for previewing extracted data or getting insights. You must connect to a ServiceNow instance before you start using ServiceNow Lens .

ServiceNow Lens skill Now Assist for Platform includes AI-powered ServiceNow Lens skills to read, comprehend, respond, and act on visual data to boost your productivity. For more information, see ServiceNow Lens skill .

Benefits of ServiceNow Lens ServiceNow Lens can do the following tasks automatically for you:

Fill in a form without having to do it manually. ServiceNow Lens can scan and extract the visual data to auto-fill in your forms. For example, it can scan the invoice receipt to auto-fill the fields on the expense submission form. Scan and identify the information from handwritten notes or images. For example, ServiceNow Lens can scan a sequence diagram to generate a script. Search for specific information from images. For example, ServiceNow Lens can look for a specific clause in a scanned legal contract. Batch process multiple images at once. For example, ServiceNow Lens can extract the data from multiple screenshots of a Microsoft Excel file to get insights on the data at one time.

What to explore next To learn how to configure and use ServiceNow Lens , see: Configure ServiceNow Lens Using ServiceNow Lens ServiceNow Lens reference