Configure AI Search Source to Display New KB Articles in Service PortalIssue Users are unable to view "internal knowledge" (new knowledge base) articles from the 'Internal Knowledge' knowledge base on the kb_home page of the service portal.SymptomsNo results are displayed when accessing the 'Internal Knowledge' knowledge base from the kb_home page.The issue is reproducible on the dev instance, but not on the production instance.The public knowledge base is functioning correctly on the production instance.Release All ReleasesCauseThe 'Internal Knowledge' knowledge base was not included in the filter conditions for the Service Portal Knowledge Bases search source.ResolutionUpdate Search Source Filter Conditions: Navigate to the filter navigator and go to AI Search > Search Experience > Search Sources.Locate and open the Service Portal Knowledge Bases search source.Update the filter conditions to include the 'Internal Knowledge' (Custom) knowledge base.Save the record. Verify Search Results: Go to the Service Portal and verify that searching for Knowledge Base articles now returns results from the 'Internal Knowledge' knowledge base. Additional Notes: Clearing the instance cache resolved the issue of the public knowledge base icon not displaying on the kb_home page initially. Related LinksSearch sources