Transaction got stuck in rendering state for long time - Support and Troubleshooting

Transaction got stuck in rendering state for long time Problem A transaction is stuck in rendering state for a long time on the portal

Steps to reproduce

Go to v_cluster_transaction.list Observe there is a transaction rendering for long time Root Cause There are custom code causing the issue. Checking the stack found this issue has calling a custom widget. The custom widget has needed calls on same tables. Multiple entries like that was found on the widget code.

Steps to Resolve 1. Review the custom widget and adjust the server script code to avoid those for the stuck issue. 2. Request to restart the node with issues to Customer Support